返金ポリシー

REFUNDS AND CANCELLATIONS

1. Customer cancellations
   Orders may be cancelled for a full refund up to 72 hours before the scheduled pickup time. Cancellations made less than 72 hours before pickup are non-refundable.
2. Cancellation by Ezo Seafoods
   If we are unable to fulfil your order and must cancel it, we will promptly issue a full refund of the amount paid. Refunds are processed in Japanese yen; any difference caused by exchange-rate movements or fees charged by your bank or card provider is outside our control.
3. Problems with your order
   Please check your order when you collect it. If you discover a missing, incorrect or damaged item after leaving the store, contact us on the same day, with photographs where possible. We will review the circumstances and offer an appropriate resolution.
4. Quality concerns and personal preferences
   We stand behind the quality and freshness of our products. However, refunds will not normally be provided because of personal taste, preference, or an expectation that differs from the product description. Genuine problems with quality, freshness or preparation will be assessed individually, provided they are reported on the day of collection.

Please contact us at hello@ezoseafoods.com, including your name and order number.